Hull specialist ResQ to provide contact center services to central government after executive victory


ResQ, a specialist in high-growth outsourced contact centers, appears ready to provide its services to the central government.

The company headquartered in Hull has secured a place under Crown Commercial Services as an Approved Supplier.

It is one of 18 companies to be included and is described as recognition of the bold steps the company has taken to align its capabilities with the needs of Whitehall departments and their agencies, non-ministerial government bodies and decentralized administrations.

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Along with government, NHS bodies, local authorities, police, charities, voluntary and private sector companies also use the framework as a guarantee of quality.

Matt Marshall, chief commercial officer of the company which will become a £ 50million in revenue entity this year, said the listing is expected to “supercharge ResQ’s growth ambitions”.

“We have experienced extraordinary growth over the past year and this latest achievement marks the start of another exciting chapter for our rapidly evolving business,” he said.

“As we grow more and more, we plan to use our thriving customer relationships, ever-growing digital capabilities and strong team spirit to inspire new successes. “

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By working with companies like Vodafone, British Gas, Talk Talk, Sky, NPower and Scottish Power, the company delivers omnichannel customer experiences, using the latest cloud technology.

Mr Marshall believes the ability of the team of nearly 2,000 to serve customers across multiple channels – via a unified solution – is a key differentiator with the UK government adopting a digital-centric strategy.

Automation and AI tools to simplify the customer and employee experience are also available for ResQ, just over a month after opening a third location – and a second in Hull – in the iconic Hammonds of Hull building.

The four-year framework is split in two, with ResQ in the first “batch”. Companies are highly recommended there for providing many contact center services, including service delivery; people; transformation advice; facilities and technology.

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