techUK urges central government to increase intelligent automation


IT industry association techUK has made six recommendations aimed at boosting the adoption of intelligent automation (AI) in central government.

They are part of a backgrounder on the issue that identifies AI as a critical part of digital transformation, but indicates that initial progress in its use by government has slowed and that work is needed to ensure a consistent understanding of how it can be used.

He defines AI as the implementation of robotic process automation (RPA) and certain artificial intelligence (AI) technologies in a holistic approach that can integrate data from multiple systems for more efficient processes.

The document indicates that there is an opportunity to encourage the adoption of the recent creation of the Central Office of Digital and Data (CDD) for the government, as well as the factors of the disruption of work priorities by Covid-19, changes in the workforce, the need to integrate the transformation into existing systems, the demand for more citizen-centered services and better value for the taxpayer.

He adds that the Cabinet Office Automation Working Group has noted the need for a more focused approach and responds with two recommendations: that there is a need to have an IA forum involving government and government. industry to highlight what is possible; and that knowledge sharing tools and platforms such as the automation registry should be made more visible and accessible.

Departmental Sponsors

techUK identifies barriers to adoption of AI, including a lack of skills or strategic approach, and recommends the appointment of a strategic sponsor in the management team of each department, with a forum between them to focus on strategic value rather than technical issues. This could encourage a shift away from tactical point solutions towards a more sustainable approach to automation.

It would be accompanied by engagement with industry in consolidating departmental automation plans to create a cohesive and integrated business program.

The document also highlights the need for a cultural shift, with a recommendation that leaders should expect automation to increase the workforce so that staff can spend more time on strategic tasks rather. than mundane tasks.

In addition, it recommends that appropriate funding be made available in the next government spending review to support IA adoption and scale-up.

Recovery and resilience

Henry Rex, associate director of the public sector at techUK, said: “Smart automation has been pivotal for government departments in their response to the Covid-19 pandemic, and now this technology has the potential to boost recovery and resilience in the months and years to come.

“As usage continues to evolve, it’s important that we continue to facilitate even greater collaboration between government and industry to drive further adoption. We hope the recommendations in this document show how to increase collaboration and support for automation. “

Image from iStock, Putilich

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